The customer has the right to exchange and return the product if one of the following cases occurs: perfume leakage from the bottle. malfunction in the perfume spray. Terms and conditions: To accept the return and exchange service, the invoice and bank transfer details must be provided. The customer has the right to refund the amount in case of a manufacturing defect within 24 hours from the date of receiving the product from the shipping company. The customer has the right to exchange the sold item in case of a manufacturing defect with another item of the same or higher price within 24 hours from the date of receiving the perfume. The product will be examined, and if a manufacturing defect is confirmed, the customer has the right to refund or exchange the product. Refund will be via bank transfer to the customer's account within 14 working days. According to the Electronic Commerce System, unless the two parties agree on another delivery period, the customer has the right to cancel and refund after 15 days from the agreed delivery time. If the reason for the return is products with a manufacturing defect, the store bears the shipping cost.